Help & Support
Need assistance? Check FAQs or submit your query below.
Frequently Asked Questions
How do I join the tournament?
Go to the Join page and click join tournament and you are joined.
Is the entry free?
Yes, most tournaments are free. Any paid event will be clearly mentioned.
How many teams are allowed?
Each match usually allows up to 16 teams. Slots are limited, so register early.
Where will room ID be shared?
Room details are shared before the match on the same card you have joined.
What happens if I join late?
Players must join on time. Late entry may not be allowed once the match starts.
Can I change my team after registration?
Team changes are generally not allowed. Contact support before the match if needed.
What if my internet disconnects during the match?
Luso Esports is not responsible for internet issues, server problems, or device failures.
Are cheats or hacks allowed?
No. Any unfair gameplay or cheating will result in a permanent ban.
How are winners decided?
Winners are based on kills and placement points according to the match rules.
When will results be announced?
Results are usually announced shortly after the match on our website and on social channels for big events.
How can I contact support?
You can use the contact form below or email us at lusoesports.in@gmail.com.
Do I need WhatsApp or Discord?
Yes, at least Whatsapp is recommended to receive updates of your query otherwise no need of other apps.
Will there be prizes?
Some tournaments may include prizes. Details will be mentioned on our socials before registration.
Is my data safe?
Yes, your data is only used for tournament and support purposes.